COVID-19 Updates

The health and safety of our family, employees, customers, and community is always our top priority and with the recent outbreak of COVID-19, we want to take a moment to share with you the ways we are ensuring continued safe and effective operations.

Our team is actively monitoring and implementing the guidelines from the Centers for Disease Control (CDC) and federal, state and local agencies to help ensure the actions we are taking are in line with best practices. Once the store opens, we will be sanitizing all surfaces every couple of hours with disinfectants. All employees will be provided with gloves and face masks. We have made hand sanitizer stations readily available for customers once inside the store. We are implementing our best efforts to ensure that we create a safe and secure environment for everyone. We appreciate your understanding and cooperation in these regards.

Frequently Asked Questions (FAQ)

 

When do you reopen?

Due to the state guidelines, we are currently not permitted to open our store. We will post an update on our website once we reopen. Please visit our website swarnajewels.com for the most up-to-date information.

 

Why is my order declining?

Please make sure that you are using your credit card billing address for billing and shipping. Your credit card billing address and shipping address should be the same. If you want your order shipped to an alternate address, then you will need to download, fill out and email the Alternate Shipping Address Authorization Form to contact@swarnajewels.com. Additionally, please make sure all of your other information is accurate.

 

Can I view products on facetime?

Yes. If you like any products online, please send us an email at contact@swarnajewels.net with the Product IDs and your cell-phone number then we will facetime you those items. We can only facetime a maximum of 5 products. Once you place your order online, we can also facetime your items before shipping the products.

 

How long will it take to ship my order?

It will take 4-5 working days to ship. Once we ship the order, we will send you the tracking id information. We ship all over the United States. All orders above $500 are qualified for free shipping and handling charges. If we find that the ordered product is unavailable, we will give you a call and show you alternate products similar to the one you chose.

 

Can I see the products in person?

No. Our store is currently closed due to the state guidelines. We cannot show any products in-person. Once the store reopens, we will be able to allow customers inside. However, you may request to view any products on facetime.

 

Do you accept returns and exchanges?

Yes, we do. Please see our terms and conditions section here for information.

 

Can I buy Gold Bars online?

No. We will provide that service only in store not online.


COVID-19 GUIDELINES FOR IN-STORE VISITS

Once our store reopens, all customers will be required to wear a face mask and gloves. We will only allow a maximum of 4 members in a family to come inside.

 
Thank you again for your continued trust in us. Please know that we have and will continue to monitor this situation and take whatever steps we can to mitigate the impacts of COVID-19 on our customers. We will continue providing you the level of service you deserve and expect. We greatly appreciate your cooperation and patience during these times. We hope you and your family are staying safe and healthy.